Before you place an order for a Medeco Key you must make sure that the order is placed under the original name and address that your lock was initially purchased. No exceptions. You must include a phone number where you can be reached.
Your existing key has an alpha-numeric number on it usually beginning with "SH" or "JD" and is located on the bottom center of the head of the key. This number is your key code.
If these are extra keys needed with a new order just type "new" in the code box.