Returning items you have ordered from MylockStore.com is an easy, straightforward process. Email customer care within 27 working days with the details of your return or situation. Be sure to include a phone number. Within 24 hours we will respond. You may need to provide an invoice or packing slip number. Goods must be packed in factory packaging insomuch as practical; including small screw packs or parts bags. All parts must be returned to receive full credit. You are responsible to ship the product prepaid to the customer service address on this page. In some cases we can provide a prepaid label for you. Products returned in scratched, partially installed, used, or have missing parts condition are subject to a return fee of up to, but not exceeding 50% of the original purchase price. Goods that are unusable due to misuse, damaging installation techniques or any similar reason will not be refunded. Special order items like factory orders, keyed alike services and extra keys beyond 2 are not normally refundable. Returns are not accepted after 27 working days.
We do not ship orders outside the United States and it's territories.
Rest assured we will do everything reasonable to make your purchasing experience go well!
You may text Mike or Jeremy Robinson, the owners of this company at 706-463-3407 to help you resolve any unusual problems you may encounter. Office hours are 9 am - 5 pm eastern time - M-F.
MyLockStore 209 W. Emery Street, Suite A Dalton, GA 30720-8159
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